Data Privacy Policy



P.T.A. TOURS GmbH, as provider of the website www.ptatours.de and the responsible agency, takes the duty of data protection very seriously and designs its website in such a way that only as few personal data as necessary are collected, processed and used. Under no circumstances will personal data be leased or sold to third parties for advertising purposes. No personal data will be used for advertising or marketing purposes without the express consent of the visitor.


Access to personal data is available at P.T.A. TOURS GmbH only those persons who need this data to perform their duties within the responsible body who are informed about the legal provisions on data protection and in accordance with the applicable statutory provisions (§ 5 Federal Data Protection Act (BDSG), or Article 5 of the EU Data Protection Basic Regulation (EU-DSGVO)) have to comply with them. The collection, processing, use and transmission of the personal data collected shall be in accordance with § 28 paragraph 1 and paragraph 3 BDSG, or, from 25.05.2018, Article 6 paragraph 1 EU GDPR, in each case only to the extent that for the Implementation of a contractual relationship between PTA TOURS GmbH, as the responsible body, and the visitor, as a victim, is required.


Purpose of processing and data usage

Due to the technical progress and organizational changes of the processing methods used, we reserve the right to further develop this privacy policy in accordance with the new technical conditions. We therefore ask you to check the privacy policy of www.ptatours.de from time to time. If you do not agree with the developments that occur over time, you may request in writing, in accordance with Art. 17 EU-GDPR, the deletion of data that is not stored on the basis of other legal requirements, such as commercial or fiscal retention requirements.


Anonymous data collection

You can always visit the websites of the responsible office without telling us who you are. We only know the name of your internet service provider, the website from which you visit us and the websites you visit. This information is analyzed for statistical purposes. You remain anonymous as an individual user.


Collection and processing of personal data

Personal data are only collected if you inform us of them, for example, for newsletter registration. The responsible body adheres to the requirements of Art 5 and 6 EU GDPR. As part of the personalized services of the responsible body, your registration data will be processed on the condition that you give your consent for the purpose of sending our newsletter, or for designing the electronic services offered as required. You have the option to object to the storage of your personal data at any time. Please send an e-mail to info@ptatours.de with the subject line "Datenbände austragen".
The processing and use of your personal data is carried out according to the specifications of the BDSG or, as of 25.05.2018, the EU-DSGVO.


Export and processing of data in countries outside the European Economic Area

There is no export of their personal data to countries outside the European Economic Area ("the EEA").
Nevertheless, as far as you have logged in to Facebook or have a Twitter account, personal data may be exported to the US. For further explanations and possibilities to prevent this data export please read the section "Use of Facebook Social Plugins" resp. "Use of YouTube components with enhanced data protection mode" resp. "The use of Instagram".

However, the transfer of personal data to Google in the context of the use of analysis programs by the responsible body does not take place because your IP address is transmitted only anonymously. Please read the section "Use of Analysis Programs" in this Privacy Policy.
The service providers engaged by the responsible body are based and operate their IT infrastructure exclusively within the EEA. This also applies to any use of cloud-based services. With the service providers are contracts that comply with the data protection and data security requirements of the European Data Protection Directive (95/46 / EC) and German data protection law, or, as of 25.05.2018, the EU GDPR. Also in the case of the involvement of external service providers, the P.T.A. TOURS GmbH remains responsible for processing.


Use and disclosure of personal data

The personal data collected within the framework of the websites of the responsible office will be used without your consent only for the execution of the contract and processing of your inquiries. In addition, your data will only be used for advertising and market research purposes by the responsible body if you have previously given your consent. Incidentally, not passed on to any third parties. Of course, you can withdraw your consent at any time with effect for the future.


External links

For your information, you will find on our pages links that refer to third-party sites. As far as this is not obvious, we point out that this is an external link. The responsible body has no influence on the content and the design of these pages of other providers. The guarantees of this privacy policy therefore do not apply to external providers.


What special features arise when traveling to the USA?

Under US federal law on internal security and counter-terrorism, airlines are required to communicate the flight and reservation information of each passenger to the US immigration authorities prior to entry. Without this data transfer, entry into the USA is not possible. These data are collected by the United States Customs and Border Protection Authority (CBP) and can only be forwarded to other agencies on a case-by-case basis.


Which security standards are used by us (SSL technology)?

The transfer of sensitive, personal data between your computer and our servers or the servers of our partners and service providers is encrypted for bookings and payments via the SSL (Secure Socket Layer) procedure. Thus, third parties have no way to read your data during the transfer In addition to the secure transfer between your computer and our servers, the access to our servers by third parties is protected by a variety of security mechanisms.


Use of cookies

The responsible department uses so-called "cookies" in order to individually design and optimize the online experience and online time of the customer. A cookie is a text file that is either stored temporarily in the computer's memory ("session cookie") or stored on the hard disk ("permanent" cookie). Cookies contain e.g. Information about the user's previous access to the respective server or information about which offers were previously called. Cookies are not used to run programs or to load viruses onto your computer. Instead, the main purpose of cookies is to provide an offer tailored to the customer and to make the use of the service as comfortable as possible.
P.T.A. TOURS GmbH uses session cookies as well as permanent cookies.


Session cookies

The responsible body mainly uses "session cookies" that are not stored on the customer's hard disk and that are deleted when leaving the browser. Session cookies are used for login authentication and load balancing (balancing the system load).


Permanent cookies

In addition, the responsible entity uses "persistent cookies" to store the personal usage settings that a customer enters when using the services of the responsible entity, thereby making it possible to personalize and improve the service. The permanent cookies ensure that the customer finds his personal settings again when he visits the websites of the responsible office. In addition, the service providers who commissioned the responsible office with the analysis of user behavior use permanent cookies to recognize recurring users , These services store the data transmitted by the cookie only anonymously. An assignment to the IP address of the customer is not maintained.


Avoiding cookies

The visitor has the possibility to reject the setting of cookies at any time. This is usually done by selecting the appropriate option in the browser settings or through additional programs. For details, refer to the help function of the browser used by the customer. If the customer decides to deactivate cookies, this may reduce the scope of the service and negatively impact the use of the services of the responsible persons.


Permanent cookies

In addition, the responsible entity uses "persistent cookies" to store the personal usage settings that a customer enters when using the services of the responsible entity, thereby making it possible to personalize and improve the service. The permanent cookies ensure that the customer finds his personal settings again when he visits the websites of the responsible office. In addition, the service providers who commissioned the responsible office with the analysis of user behavior use permanent cookies to recognize recurring users , These services store the data transmitted by the cookie only anonymously. An assignment to the IP address of the customer is not maintained.


Avoiding cookies

The visitor has the possibility to reject the setting of cookies at any time. This is usually done by selecting the appropriate option in the browser settings or through additional programs. For details, refer to the help function of the browser used by the customer. If the customer decides to deactivate cookies, this may reduce the scope of the service and negatively impact the use of the services of the responsible persons.


Use of analysis programs

The responsible body conducts analyzes on the behavior of its customers in the context of the use of its service or lets it carry out. Anonymised or pseudonymised usage profiles are created for this purpose. The creation of the user profiles is for the sole purpose of constantly improving the service of the responsible body.
The responsible body also uses Google Analytics, a web analytics service provided by Google Inc. ("Google"), which uses Google Analytics with the extension "_anonymizeIp ()" as part of the web analysis. As a result, the IP addresses are processed only shortened to exclude a direct Personenbeziehbarkeit. The data collection and storage that takes place in this context can be contradicted at any time with effect for the future.
Please contact Google directly >>


Google will advise its users, such as the responsible entity, to use the following information in their privacy statements. Reiseland GmbH & Co. KG complies with this request by reproducing the following text:


"Google Analytics uses so-called" cookies ", text files that are stored on your computer and that allow us to analyze the use of the website by you The information provided by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on a server in the US Google will use this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other information related to website activity and internet usage To provide services. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. Google will never associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; However, please be aware that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above."


Use of Facebook social plugins

The responsible body uses on its website social plugins ("plugins") of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo. When the customer calls up a website of the responsible entity containing such a plug-in, the customer's browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to the browser of the customer and incorporated by him into the website.

By integrating the plugins, Facebook receives the information that the customer has called up the corresponding page of the website of the responsible office. If the customer is logged in to Facebook, Facebook can assign the customer's visit to his Facebook account. If the customer interacts with the plugins, for example, press the "Like" button or leave a comment, the corresponding information is transmitted from the customer's browser directly to Facebook and stored there. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as rights and options of the customer to protect his privacy in this regard can be found in the privacy policy of Facebook.
If the customer does not want Facebook to collect data in the manner described above, the customer must log out of the responsible office on Facebook before visiting the website.

The data protection policies of Facebook provide additional information, in particular about the collection and use of data by Facebook, your rights in this regard as well as the options available to you for protecting your privacy: facebook privacy policy ⇒ .

You can find an overview of Facebook plugins at https://developers.facebook.com/docs/plugins/ .


Use of YouTube components with enhanced data protection mode

The Responsible Body uses on its website components (videos) from the company YouTube, LLC 901 Cherry Ave., 94066 San Bruno, CA, a company of Google Inc., Amphitheater Parkway, Mountain View, CA 94043, USA.

In doing so, the responsible body uses the option provided by YouTube "- extended privacy mode -".

When you visit a page that has an embedded video, it will connect to the YouTube servers and display the content by notifying your browser on the website.

According to information provided by YouTube, in the "- extended privacy mode -" only data is transmitted to the YouTube server, in particular which of the websites of the responsible body you have visited when watching the video. If you are logged in to YouTube at the same time, this information will be associated with your Membership Account on YouTube. You can prevent this by logging out of your member account before visiting our website..

Further information about data protection by YouTube is provided by Google under the following link: Google Privacy Policy ⇒


The use of Instagram

The responsible body uses the Instagram service on its website. Instagram is a service of Instagram Inc. With the integrated "Insta" button on the page, Instagram receives the information that you have accessed the corresponding page of the responsible person's website. If you are logged in to Instagram, Instagram can assign this visit on the page to your Instagram account and thus link the data. The data transmitted by clicking on the "Insta" button are saved by Instagram. For more information on the purpose and scope of the data collection, its processing and use, your rights and ways to protect your privacy, see the Instagram Privacy Policy, which can be accessed via Instagram Privacy Policy ⇒ .

To prevent your visit to the site from being accessed by your Instagram account, you must log out of your Instagram account before visiting the site.


Further information and contacts

If you have any further questions about data protection at the responsible office, contact the privacy officer of our company. You can ask which of your data are stored with us. In addition, you can send information, deletion and correction requests to your data and any suggestions at any time by letter or e-mail to the following address:

Managing directors: Andrea Baumeister • Kaiserstrasse 66 • D-41747 Viersen • info@ptatours.de ⇒