Privacy Policy

by P.T.A TOURS GmbH

and

Information provided by Wirecard Bank AG in accordance with Articles 13, 14 DSGVO


P.T.A. TOURS GmbH, as provider of the website www.ptatours.de and the responsible agency, takes the duty of data protection very seriously and designs its website in such a way that only as few personal data as necessary are collected, processed and used. Under no circumstances will personal data be leased or sold to third parties for advertising purposes. No personal data will be used for advertising or marketing purposes without the express consent of the visitor.


Access to personal data is available at P.T.A. TOURS GmbH only those persons who need this data to perform their duties within the responsible body who are informed about the legal provisions on data protection and in accordance with the applicable statutory provisions (§ 5 Federal Data Protection Act (BDSG), or Article 5 of the EU Data Protection Basic Regulation (EU-DSGVO)) have to comply with them.


Personal data (usually referred to just as "data" below) will only be processed by us to the extent necessary and for the purpose of providing a functional and user-friendly website, including its contents, and the services offered there.

Per Art. 4 No. 1 of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as the "GDPR"), "processing" refers to any operation or set of operations such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, or combination, restriction, erasure, or destruction performed on personal data, whether by automated means or not.

The following privacy policy is intended to inform you in particular about the type, scope, purpose, duration, and legal basis for the processing of such data either under our own control or in conjunction with others. We also inform you below about the third-party components we use to optimize our website and improve the user experience which may result in said third parties also processing data they collect and control.

Our privacy policy is structured as follows:

I. Information about us as controllers of your data
II. The rights of users and data subjects
III. Information about the data processing


I. Information about us as controllers of your data

The party responsible for this website (the "controller") for purposes of data protection law is:

P.T.A. TOURS GmbH

CEO Andrea Baumeister
Kaiserstrasse 66
41747 Viersen
Germany

Telephone: +49 (2162) 359000
Fax: +49 (2162) 359002
Email: info@ptatours.de


II. The rights of users and data subjects

With regard to the data processing to be described in more detail below, users and data subjects have the right

  • to confirmation of whether data concerning them is being processed, information about the data being processed, further information about the nature of the data processing, and copies of the data (cf. also Art. 15 GDPR);
  • to correct or complete incorrect or incomplete data (cf. also Art. 16 GDPR);
  • to the immediate deletion of data concerning them (cf. also Art. 17 DSGVO), or, alternatively, if further processing is necessary as stipulated in Art. 17 Para. 3 GDPR, to restrict said processing per Art. 18 GDPR;
  • to receive copies of the data concerning them and/or provided by them and to have the same transmitted to other providers/controllers (cf. also Art. 20 GDPR);
  • to file complaints with the supervisory authority if they believe that data concerning them is being processed by the controller in breach of data protection provisions (see also Art. 77 GDPR).

In addition, the controller is obliged to inform all recipients to whom it discloses data of any such corrections, deletions, or restrictions placed on processing the same per Art. 16, 17 Para. 1, 18 GDPR. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Nevertheless, users have a right to information about these recipients.

Likewise, under Art. 21 GDPR, users and data subjects have the right to object to the controller's future processing of their data pursuant to Art. 6 Para. 1 lit. f) GDPR. In particular, an objection to data processing for the purpose of direct advertising is permissible.


III. Information about the data processing

Your data processed when using our website will be deleted or blocked as soon as the purpose for its storage ceases to apply, provided the deletion of the same is not in breach of any statutory storage obligations or unless otherwise stipulated below.


Cookies

a) Session cookies

We use cookies on our website. Cookies are small text files or other storage technologies stored on your computer by your browser. These cookies process certain specific information about you, such as your browser, location data, or IP address.

This processing makes our website more user-friendly, efficient, and secure, allowing us, for example, to display our website in different languages or to offer a shopping cart function.

The legal basis for such processing is Art. 6 Para. 1 lit. b) GDPR, insofar as these cookies are used to collect data to initiate or process contractual relationships.

If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR.

When you close your browser, these session cookies are deleted.

b) Third-party cookies

If necessary, our website may also use cookies from companies with whom we cooperate for the purpose of advertising, analyzing, or improving the features of our website.

Please refer to the following information for details, in particular for the legal basis and purpose of such third-party collection and processing of data collected through cookies.

c) Disabling cookies

You can refuse the use of cookies by changing the settings on your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. If you have any questions, please use the help function or consult the documentation for your browser or contact its maker for support. Browser settings cannot prevent so-called flash cookies from being set. Instead, you will need to change the setting of your Flash player. The steps and measures required for this also depend on the Flash player you are using. If you have any questions, please use the help function or consult the documentation for your Flash player or contact its maker for support.

If you prevent or restrict the installation of cookies, not all of the functions on our site may be fully usable.


Newsletter

If you register for our free newsletter, the data requested from you for this purpose, i.e. your email address and, optionally, your name and address, will be sent to us. We also store the IP address of your computer and the date and time of your registration. During the registration process, we will obtain your consent to receive this newsletter and the type of content it will offer, with reference made to this privacy policy. The data collected will be used exclusively to send the newsletter and will not be passed on to third parties.

The legal basis for this is Art. 6 Para. 1 lit. a) GDPR.

You may revoke your prior consent to receive this newsletter under Art. 7 Para. 3 GDPR with future effect. All you have to do is inform us that you are revoking your consent or click on the unsubscribe link contained in each newsletter.


Contact

If you contact us via email or the contact form, the data you provide will be used for the purpose of processing your request. We must have this data in order to process and answer your inquiry; otherwise we will not be able to answer it in full or at all.

The legal basis for this data processing is Art. 6 Para. 1 lit. b) GDPR.

Your data will be deleted once we have fully answered your inquiry and there is no further legal obligation to store your data, such as if an order or contract resulted therefrom.


Google Analytics

We use Google Analytics on our website. This is a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: Google).

Through certification according to the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that it will follow the EU's data protection regulations when processing data in the United States.

The Google Analytics service is used to analyze how our website is used. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.

Usage and user-related information, such as IP address, place, time, or frequency of your visits to our website will be transmitted to a Google server in the United States and stored there. However, we use Google Analytics with the so-called anonymization function, whereby Google truncates the IP address within the EU or the EEA before it is transmitted to the US.

The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general.

Google states that it will not connect your IP address to other data. In addition, Google provides further information with regard to its data protection practices at

https://www.google.com/intl/de/policies/privacy/partners,

including options you can exercise to prevent such use of your data.

In addition, Google offers an opt-out add-on at

https://tools.google.com/dlpage/gaoptout?hl=en

in addition with further information. This add-on can be installed on the most popular browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs Google Analytics' JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services we may use as detailed herein.


Facebook plug-in

Our website uses the plug-in of the Facebook social network. Facebook.com is a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. In the EU, this service is also operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, hereinafter both referred to as "Facebook."

Through certification according to the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Facebook guarantees that it will follow the EU's data protection regulations when processing data in the United States.

The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website.

Further information about the possible plug-ins and their respective functions is available from Facebook at

https://developers.facebook.com/docs/plugins/

If the plug-in is stored on one of the pages you visit on our website, your browser will download an icon for the plug-in from Facebook's servers in the USA. For technical reasons, it is necessary for Facebook to process your IP address. In addition, the date and time of your visit to our website will also be recorded.

If you are logged in to Facebook while visiting one of our plugged-in websites, the information collected by the plug-in from your specific visit will be recognized by Facebook. The information collected may then be assigned to your personal account at Facebook. If, for example, you use the Facebook Like button, this information will be stored in your Facebook account and published on the Facebook platform. If you want to prevent this, you must either log out of Facebook before visiting our website or use an add-on for your browser to prevent the Facebook plug-in from loading.

Further information about the collection and use of data as well as your rights and protection options in Facebook's privacy policy found at

https://www.facebook.com/policy.php


YouTube

We use YouTube on our website. This is a video portal operated by YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA, hereinafter referred to as "YouTube".

YouTube is a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google".

Through certification according to the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google and its subsidiary YouTube guarantee that they will follow the EU's data protection regulations when processing data in the United States.

We use YouTube in its advanced privacy mode to show you videos. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website. According to YouTube, the advanced privacy mode means that the data specified below will only be transmitted to the YouTube server if you actually start a video.

Without this mode, a connection to the YouTube server in the USA will be established as soon as you access any of our webpages on which a YouTube video is embedded.

This connection is required in order to be able to display the respective video on our website within your browser. YouTube will record and process at a minimum your IP address, the date and time the video was displayed, as well as the website you visited. In addition, a connection to the DoubleClick advertising network of Google is established.

If you are logged in to YouTube when you access our site, YouTube will assign the connection information to your YouTube account. To prevent this, you must either log out of YouTube before visiting our site or make the appropriate settings in your YouTube account.

For the purpose of functionality and analysis of usage behavior, YouTube permanently stores cookies on your device via your browser. If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your browser. Further details can be found in the section about cookies above.

Further information about the collection and use of data as well as your rights and protection options in Google's privacy policy found at

https://policies.google.com/privacy


The use of Instagram

The responsible body uses the Instagram service on its website. Instagram is a service of Instagram Inc. With the integrated "Insta" button on the page, Instagram receives the information that you have accessed the corresponding page of the responsible person's website. If you are logged in to Instagram, Instagram can assign this visit on the page to your Instagram account and thus link the data. The data transmitted by clicking on the "Insta" button are saved by Instagram. For more information on the purpose and scope of the data collection, its processing and use, your rights and ways to protect your privacy, see the Instagram Privacy Policy, which can be accessed via Instagram Privacy Policy ⇒ .

To prevent your visit to the site from being accessed by your Instagram account, you must log out of your Instagram account before visiting the site.


Further information and contacts

If you have any further questions about data protection at the responsible office, contact our managing directors of our company. You can ask which of your data are stored with us. In addition, you can send information, deletion and correction requests to your data and any suggestions at any time by letter or e-mail to the following address:

P.T.A. TOURS GmbH • Andrea Baumeister • Kaiserstrasse 66 • D-41747 Viersen • Tel.: +49 (2162) 359000 • E-Mail: info@ptatours.de


Federal Commissioner for Data Protection and Freedom of Information Nordrhein-Westfalen

Kavelleriestrasse 2-4 • 40213 Düsseldorf • Germany

Telefon: +49 (211) 384 24-0 • Telefax: +49 (211) 384 24-10 • E-Mail: poststelle@ldi.nrw.de • Internet: www..ldi.nrw.de


Information provided by Wirecard Bank AG in accordance with Articles 13, 14 DSGVO in connection with the processing of credit card payments

P.T.A. TOURS GmbH uses the services of WIRECARD BANK AG ("Wirecard") for payment transactions by credit card

If Wirecard Bank AG ("Wirecard") processes credit card payments from merchant end customers as part of the business relationship with merchants, Wirecard collects, processes and uses the following personal data

of the dealer:

  • Contact information of the dealer
  • Bank account information
  • Billing details (such as merchant transaction summary overview).

of the end customer:

  • Information about the retailer of the merchant (e.g., first and last name, address, e-mail address, date of birth, IP address);
  • Information about the selected payment card as well as payment information of the end customer (e.g., credit card number, status of a payment);
  • Transaction information (e.g., commodity, article number, purchase price, and similar information);
  • Information on the terminal used by the end user (e.g., on the terminal set language);
  • Information about current and past transactions of the end customer, if a credit check is made;

Credit information collected from financial information service providers that provides information about the creditworthiness of the client's end customer (for example, title claims against the end customer).


The purposes of data collection, storage and processing are based on the fulfillment of legal requirements and the contractual relationship with the merchant and the payment of the payment method credit card and the associated assignment of claims. This also constitutes the legal basis for the collection and processing. Since Wirecard itself acts as a payment card acceptance site for credit card companies, it has a particular interest in collecting and processing this data and is thus responsible for the purposes of Art. 4 (7) of the DSGVO.


In this context, Wirecard transmits parts of the end user data to the respective credit card company whose card has been selected by the end customer for payment in order to initiate payment processing. In this case, end-user data can also be transmitted to recipients outside the EU and the EEA, as credit card companies and technical service providers are sometimes not located in the EU or the EEA.
According to the DSGVO the end customer and the dealer as affected persons have the right to information, correction and / or deletion of the personal data that Wirecard stores about them. You may also request the restriction of processing and / or object to processing. Affected persons can assert these rights here.


The data subjects may contact the data protection supervisory authority in case of complaints about the collection or processing of their personal data. If you require further information about this, you can contact Wirecard at the e-mail address given above.
Wirecard retains the personal data for as long as it is necessary for the fulfillment of the purposes for which it was collected or is required by law. For cases in which Wirecard must retain the data after the contract has been fulfilled, for example, due to money laundering or accounting laws, payment industry security regulations (eg PCI DSS) or to prosecute cases of abuse, Wirecard will store the data only as long as necessary and / or or required by law for the purpose.


If the purpose of the storage is omitted or if a statutory retention period expires (for example, 5 years for transaction data due to money laundering regulations), the personal data will be routinely blocked or deleted in accordance with the law.


The data protection officer of Wirecard can be reached at data.privacy@wirecard.com.