Privacy / Data Protection


P.T.A. TOURS GmbH considers the protection of your privacy and personality to be of the highest importance. Compliance with legal regulations on data protection is, therefore, natural for us. In these data protection provisions we explain which data we collect and how we handle this data.


§ 1 General

This website is a service of P.T.A. TOURS GmbH. With the use of the website you - the user or customer - leave data. P.T.A. TOURS GmbH considers the protection of your privacy and personality to be of the highest importance. Compliance with legal regulations on data protection is, therefore, natural for us. In these data protection provisions we explain which data we collect and how we handle this data.

In general, you can use this website without the providing personal data (Exceptions: contact form, travel booking). If personal data (e.g. name, address or e-mail address) is collected on these pages, this is on a voluntary basis to the greatest extent possible. These data are not disclosed to third parties without your (separate) express agreement - except in the cases explicitly described herein.

We would like to point out that data transfer via the Internet (e.g. when communicating by e-mail) can have security issues. Complete protection of data against unauthorised access by third parties is not possible.

The use of data published under the imprint obligation of P.T.A. TOURS GmbH by a third party for sending unsolicited advertisements and information is strictly prohibited. P.T.A. TOURS GmbH expressly reserves the right to take legal action in case of unsolicited advertising such as spam e-mails.


§ 2 Services, data collection, usage

To use the website, the booking of travel offers or other services ("services") P.T.A. TOURS GmbH collects different types of data, some of which you, the customer, provide and which are sometimes necessary to use the services or which arise from the use of the services.

Data which the customer makes available for P.T.A. TOURS GmbH includes:

a) As part of the registration for a trip, the basic data for the entering into the business relationship with P.T.A. TOURS GmbH must be provided; the individual data are each specified by the registration form for individual each trip and only are only collected, stored and used to the enter into, implement, invoice and end the business relationship. In the scope of the execution of the business relationship, P.T.A. TOURS GmbH is also entitled to inform the customer of any changes, additions or new versions of the services and benefits offered by P.T.A. TOURS GmbH.

b) In the context of the use of the services or the booking of journeys, as far as they are chargeable, bank account information or other payment-related data (e.g. credit card) may need to be provided. P.T.A. TOURS GmbH will reproduce, collect, store and use this data and, furthermore, is expressly authorised to forward these data to a payment service provider (e.g. bank, other financial institution, credit card company) or other third parties to carry out the payment process, provided that this is necessary for the proper performance of the contract.

c) If you, a customer or a potential customer, register for the newsletter (separately), the registration can be made by providing the e-mail address without any further information. The register in person agrees explicitly to have the newsletter sent to the specified e-mail address.

Data collected in the course of using the website

a) When you visit the website of P.T.A. TOURS GmbH as well as part of the service usage. P.T.A. TOURS GmbH sends one or more cookies - small files containing a string of characters - to your computer or other data processing units of the customer, which serves to clearly identify the browser. P.T.A. TOURS GmbH uses cookies to improve the quality of the website, including the storage of usage preferences and tracking user trends. P.T.A. P.T.A. TOURS GmbH may place one or more cookies on in the browser the website is visited.

b) The customer can configure his browser so that it will notify him when a cookie is sent. This enables the customer to either accept or reject a cookie.

c) The data collected and analysed by P.T.A. TOURS GmbH data are used to improve services as well as the website and to create a personal web experience as well as to allow easy login with permanently set log-in cookies. P.T.A. TOURS GmbH uses the services of third parties to assess the efficiency of the website and the services and to determine how visitors use the website and/or the services. To do so P.T.A TOURS GmbH uses potential web beacons (count-pixels) and cookies on the website, which are provided to P.T.A. TOURS GmbH by third parties for this purpose. The information collected by P.T.A. TOURS GmbH includes the pages visited, navigation patterns and similar data. These data make it possible to determine which product information is most interesting for the customers and which offers the customers prefer. Although the provider logs the data coming from our website on our behalf, P.T.A. TOURS GmbH has control over how this data can be used or cannot be used. The cookie itself does not contain personal data. However, if you provide personal data while visiting P.T.A. TOURS GmbH and do not delete the cookie from your browser once you have provided these data, P.T.A. TOURS GmbH acquires the non-personal data stored in the cookie (such as the number of visits to P.T.A. TOURS GmbH) and stores them anonymously.

d) When visiting this website and when using any eventual services, P.T.A. TOURS GmbH's server automatically stores the data that your browser sends whenever you visit a website. These server logs include data such as your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies through which your browser can be clearly identified. The IP address is stored and shortened in accordance with data privacy regulations.

e) Accessing the HTTP server that makes this site available to the Internet is logged as is standard practice as follows: Browser type/version, operating system, referrer URL (the referring page), host name of the accessing computer (IP address), time of request. The logs do not contain personal data related to the user. P.T.A TOURS GmbH cannot identify specific individuals on the basis of the log data. This data are not merged with other data sources. In addition, the data are deleted after a statistical evaluation.

f) P.T.A. TOURS GmbH's website uses Google Analytics a web analytics tool that helps P.T.A. TOURS GmbH, as site owner, to analyse the users' interactions with their websites. This information recorded by Google Analytics is anonymous. Only website trends are identified here. The specific visitor remains anonymous. The information about your use of this website generated by the cookie is usually transferred to a Google server in the USA and stored there. Since this website generates an anonymous IP, Google will truncate your IP address within Member States of the European Union or other parties to the Agreement on the European Economic Area. Your full IP address will only be transferred to a Google server in the USA and shortened there in exceptional cases. On behalf of P.T.A. TOURS GmbH Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide P.T.A. TOURS GmbH with other data about website activity and Internet related services. The shortened IP address transmitted from your browser within the scope of Google Analytics will not be merged with any other data held by Google.

Opt out of individual data collections, objection to Google Analytics

a) You as a user can generally decide whether your Internet browser should accept cookies or not. Please check whether and how these settings are made on your Internet browser and change them, if necessary, according to your wishes if you do not want website cookies to be set when you use P.T.A. TOURS GmbH's website.

b) You, as user of the website, can further decide whether you want to allow the tracking through this and other websites or not. For this purpose a "do not track" function is integrated into popular Internet browsers. If it is activated, the processes of tracking the website described above will not run.

c) Users who no longer wish to receive the P.T.A. TOURS GmbH's newsletter can click on the link at the bottom of the newsletter or cancel their subscription via the following link:

d) Moreover, you can prevent the recording of the website-related data collected by the Google Analytics cookie and the data related to your use of the website (including your IP address as described above) by Google and the processing of these data by Google by downloading and installing the available browser plug-in (currently available for: Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera).

e) However, P.T.A. TOURS GmbH points out that an opt-out as described in the options above can lead to certain functions of the website being unavailable or limited.

If you send e-mails or other messages to P.T.A. TOURS GmbH, P.T.A. TOURS GmbH archives such messages in order to process the customer request, to answer questions and to improve the website, products and services. For example, if feedback is provided, P.T.A. TOURS GmbH is allowed to use and disclose this feedback for any purpose as long as P.T.A. TOURS GmbH does not provide your personal data with it, unless the customer has authorised P.T.A. TOURS GmbH to do so in this particular case. The acquisition of the data contained in such feedback and the handling of all personal data contained therein occur in accordance with the above data protection principles.


§ 3 Data security

P.T.A. TOURS GmbH takes the necessary safety measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of the practices of data collection, storage and handling and security measures as well as physical security measures to guard against unauthorised access to the systems where we store personal data. If you enter sensitive information (such as credit card numbers to purchase products and services from P.T.A. TOURS GmbH), P.T.A. TOURS GmbH encrypts this information using secure socket layer technology (SSL).

P.T.A. TOURS GmbH restricts access to personal information to employees of P.T.A. TOURS GmbH, contract workers and agents who require the information to provide, develop or improve the services. These individuals are bound by confidentiality obligations.